Your personal information collected in the process of filling orders or answering inquiries is not shared with any third party and is only used as needed to complete your order or inquiry. We take this very seriously and pass all compliance testing.
I stand behind my work 100%. If your custom piece fails due to poor workmanship, I will repair or replace that piece at my discretion
Barn wood is kiln sanitized before using in furniture and will only be used if the moisture content is around 12%
Large live edge slabs move throughout the seasons and proprietary systems are installed to allow for this. Every live edge slab used for a table is kiln dried to 12% +/-.
Payment and deposits
We accept the following payment methods:
- Check by mail
Commissioned projects require a deposit when your order is placed. With the balance plus shipping and/or tax due upon completion.
We want your shipping experience to be seamless so we use our friends at Freightcenter to get us the very best prices and an assortment of reputable carriers to choose from.Your shipment will be packaged, crated, insured and tracked. Shipping can be terminal, business with dock or forklift, curbside or in home delivery. Your furniture will be shipped curbside unless otherwise specified. If you would like another option simply contact me at [email protected] Terminal pick up allows the customer to pick the shipment up at the nearest terminal that particular freight carrier has to your home. Usually within 35 miles. If you own or have access to a loading dock or forklift, your furniture can be delivered to this location. Curbside delivery is accomplished using a lift gate equipped truck. Home delivery, also known as "white glove" delivery service will accept the shipment from the carrier, unpack and deliver into your home. If you live in or near the metro Asheville area we'll bring it to you. For locations over 50 miles, a fuel charge may be required. Smaller items such as jewelry boxes and chests, small tables, benches and such can be shipped via FedEx or UPS.
Of course you can always come by the shop and check on/pick up your piece, or just chat a bit.
The agreed upon method of shipment cannot be changed without the consent of Nature's Knots Custom Furniture.
Any additional services provided by the carrier, outside of the agreed upon shipping method, are the sole responsibility of the customer.These additional charges, if any will be billed to the customer.
All shipping/delivery fees are the sole responsibility of the purchaser.